Cookie Policy

(version effective as from 01.12.2019)


Introduction


Cookies are small text files with information which are stored on your access device and receive identifiers and other information on computers, mobile phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as "cookies". A cookie allows the website or mobile application to recognize the user’s device and store some information about the user’s preferences or past actions.
Aion S.A. and the companies that help us run our business use cookies in several ways, such as:

  • Authenticating and identifying you on our websites so we can provide you the services you requested,
  • Keeping track of information you have provided to us:
    • Remembering your preferences,
    • Measuring your use of Aion’s apps and website so that we can improve them and tailor these to your likely interests,
  • Understanding your likely interests so we can provide you with more relevant Aion ads and content on non-Aion websites and in non-Aion apps.
     

By continuing to use our website or app, you are agreeing to our use of cookies. By way of exception, we will always request your explicit consent when using non-functional cookies, in particular when using cookies for direct marketing purposes.

What types of cookies we use and why

1. Functional cookies
These are cookies that are required for the proper functioning of our Website or App. These cookies are necessary for the connection with the Website or App to be correct and efficient, and to ensure a safe online environment. These include, for example, cookies that enable you to log into secure areas of our website and enter into transactions.

Name Provider Purpose Expiry Type
__zlcstore Zendesk This cookie is necessary for the chat-box function on the website to function. Persistent HTML
JSESSIONID www.aion.be Preserves the visitor's session state across page requests. Session HTTP
Cookies_Consents www.aion.be Cookies selection 180 days HTTP
popup-global-* www.aion.be Preserves the state of displayed pop-ups (COVID-19 information or others). 180 days HTTP
ZD-suid Zendesk Unique id that identifies the user's session. Persistent HTML
__cfruid Zendesk This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. Session HTTP
rc::c Google This cookie is used to distinguish between humans and bots. Session HTML
AWSALB Zendesk Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 days HTTP
ZD-buid Zendesk Unique id that identifies the user on recurring visits. Persistent HTML
ZD-currentTime Zendesk Registers the date and time for the user's latest visit to the website. Session HTML
ZD-store Zendesk Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. Persistent HTML
AWSALBCORS Zendesk Pending 6 days HTTP
__zlcmid Zendesk Preserves users states across page requests. 1 year HTTP
zte# Zendesk Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. Session HTTP

 

2. Comfort cookies / Analytical cookies
These cookies store your personal preferences and your behaviour on the Website or App. These cookies enable us to provide you with an efficient and smooth customer experience and to improve the Website, WebApp and App.

Name Provider Purpose Expiry Type
collect Google Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel
_dc_gtm_UA-# [x2] Google Used by Google Tag Manager to control the loading of a Google Analytics script tag. 1 day HTTP
_ga [x2] Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP
_gid [x2] Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP
_gat Google Used by Google Analytics to throttle request rate 1 day HTTP
_ga_NCESQCCQ43 Google Used to send data to Google Marketing Platform. 2 years HTTP
af_id AppsFlyer Registers a unique ID that is used to generate statistical data on how the visitor uses the website and the app. 24 months

HTTP

 

3. Marketing cookies
These cookies record your activities on our Website or App, pages you have visited and links you have followed. They can be used to build up a profile for every visitor. Identifiable or unique data may be collected. These cookies are also used to measure the impact of bank’s advertising campaigns. This allows us to conduct statistical research for marketing purposes to better know users interests and needs and to provide them with personalised marketing offers of Aion’s product and services or third parties.

Name Provider Purpose Expiry Type
MUID Microsoft Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year HTTP
r/collect Google This cookie is used to send data to Google Analytics about the visitor's device and behavior. It tracks the visitor across devices and marketing channels. Session Pixel
test_cookie Google Used to check if the user's browser supports cookies. 1 day HTTP
fr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP
tr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Pixel
_fbp [x2] Google Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP
_gcl_au [x2] Google Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months HTTP
ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Pixel
g/collect [x2] Google Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel
AA003 Facebook Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement. 3 months HTTP
ATN Facebook Targets ads based on behavioural profiling and geographical location. 2 years HTTP
IDE Google Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year HTTP
pagead/1p-user-list/# Google Pending Session Pixel


How to manage your cookies

You can manage your cookies via cookie settings section on HTTP

Responsible for cookies

The owner of the website and controller of personal data obtained by the cookies is Aion S.A. whose registered office is located at Rue de la Loi 34, 1040 Brussels.

More detailed information about us as data controller can be found in our Privacy Policy.